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Terms and conditions

MERCHANT
Articles for sale on www.enotecacorsi.it are the property of Enoteca Corsi

INDIRIZZO:
Enoteca Corsi
Via San Giovanni 124, 53037 – San Gimignano (SI)
Tel 0577940391 – Fax 0577941203
P.IVA 00843840521

ITEMS FOR SALE

Details of each article for sale, including the sale price, can be found on the online catalogue and are visible in every phase of the ordering process before concluding the sale.

GUARANTEE
Enoteca Corsi guaranties that the products shipped are those indicated on the web site. On arrival the client should inspect the goods immediately. Should any items appear to be in error (vintage or product different than that requested) or should any items appear damaged in any way, the client is required to communicate said discrepancies within 24 hours of delivery in order to facilitate replacement within 30 days. At the time of delivery, should the parcel(s) appear visibly damaged or if the number of parcels does not correspond with the order, the client is advised not to accept delivery or to indicate on the shipping documents that the goods were “accepted subject to further inspection”.

VALIDITY OF THE OFFER
The conditions of sale for each item are clearly visible on the website in every phase of ordering process prior to the conclusion of purchase. Enoteca Corsi reserves the right to update item information, including the product definition and list price, at any time without prior notice. All prices are listed in Euro.

CONCLUSION OF AN ORDER
An order is considered final and binding only when the client has received a return confirmation email from Enoteca Corsi. Upon receipt of said confirmation email, the client is obliged to review all details of the order and to communicate any errors immediately. An invoice or fiscal receipt (to have been specified during the ordering process) will then be emitted and attached to the shipping documents of the order. In the event that the client has chosen prepayment via bank transfer, Enoteca Corsi requests a copy of the bank transfer which reflects the CRO number and the date of transaction via fax (+39 0577940391) or email ( sangimignano@enotecacorsi.it) within 48 hours (excluding holidays) of placing the order. In the absence of receipt of the copy of the bank transfer and unless prior arrangements have been made, Enoteca Corsi will cancel the order after 48 hours. Orders will be processed once payment has arrived.

METHOD OF PAYMENT
Accepted forms of payment are:

– Prepayment via bank transfer
– Pay Pal

DELIVERY
Deliveries will be made to the address indicated on the order. Time-frames indicated on our website are subject to availability of the items ordered and based on estimated delivery times indicated by the specific shipping company. In the event that an item ordered is not available due to a technical error, the client will be notified via email regarding any delay so as to confirm processing of the order.
Enoteca Corsi does not assume any responsibility for delays of delivery due to strikes or other transportation related issues which would impede the approximate delivery times indicated.
Our shipping partners deliver during normal business hours (Monday to Friday, 9:00 am to 5:00 pm). For this reason it is advised to have the goods delivered to an address where someone is present at all times. If delivery is to occur at a business which has a day of closure, please be sure to indicate this. It is also recommended to supply a phone number in the event that the shipping agent needs additional information regarding delivery.
If a third attempt at delivery is necessary due to the unavailability of someone to accept the goods or as a result of an error in the address itself, additional charges may be owed by the client. Enoteca Corsi does not assume responsibility for any additional shipping charges due.

RIGHT TO WITHDRAWAL
Referring to Legislative Act 185 of May 22, 1999, and Directive 97/7/CE relating to buyers protection in contracts at a distance; the client has the right to withdraw, for any reason, from the purchase without penalty within 10 days of receipt of the goods. Communication of withdrawal must be sent by return receipt to “Enoteca Corsi, Via San Giovanni 124, 53037 – San Gimignano (SI), Italy”, and can be pre-sent by fax or email stipulating that such communication is followed by the arrival of the notice by return receipt within 48 hours. It is not necessary at any time to divulge the reason for withdrawal. However, any input to help Enoteca Corsi improve services is always greatly appreciated.
Refunds will be made by bank transfer or by other means indicated in the withdrawal confirmation, and will be processed as quickly as possible not to exceed 30 days from the time in which Enoteca Corsi was notified of the intent to withdraw from the purchase. The goods must not have been opened, with exception of packaging, and must not show any sign of tampering. ANY AND ALL SHIPPING COSTS FOR GOODS BEING RETURNED ARE THE RESPONSIBILITY OF THE CLIENT. Enoteca Corsi will not accept returning parcels as COD (cash on delivery). Enoteca Corsi cannot be held responsible for any damages incurred during return shipment. Should goods appear to be damaged, tampered with, or in the event of loss, purchase payment will not be refunded. It is therefore strongly recommended that the client use a reliable shipper with the ability to track delivery and with insurance for loss or damage.
The right to withdrawal is not applicable to commercial or resale clients.

SHIPPING POLICY OF ENOTECA CORSI
Please note, during extreme heat during the summer months, we may hold shipments to your area here in our warehouse. If you feel this may be a problem because of a time sensitive package, please e.mail us to discuss other options. All packages are packed in our styrofoam containers to ensure proper delivery. We do everything possible on our end to protect our wine shipments from temperature-related damage. If you are concerned about the weather in your area, you may request a specific shipping date or you may choose a faster shipping method. Please note, the tracking numbers will not be active until the shipments are scanned by your Custom.

INSURANCE
You must be 21 years of age or older to purchase wine. It is highly recommended that you provide us with a business shipping address for best service. We will not be able to refund any shipping charges if your package comes back to us because there was no adult to sign for the wine or there was nobody to receive the shipment or there is a mistake in the address wrote in your order!

RETURNS
Enoteca Corsi is committed to 100% customer satisfaction! If there is any problem with your order, we want to hear about it. Please note, any problems with the receipt of your package must be called in to us within 10 days of the delivery date! If you suspect the bottle is bad, please just put the cork back in the wine leaving the contents of the wine in the bottle. We can’t take back any empty bottles!
If you find any errors regarding type of wine and vintage, please send an e-mail to sangimignano@enotecacorsi.it right away. We will arrange to have the package picked up and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment

IMPORTANCE OF DIRECT COMMUNICATION
Protective laws are important but often the most efficient and effective manner to resolve problems is through direct communications with us. Therefore, please do not hesitate to be in contact by phone (+39 0577940391) or via email (sangimignano@enotecacorsi.it) so that together, we may find a solution to whatever problem might arise regarding your order.

CLIENTS WHO USE THIS WEBSITE ACCEPT, WITHOUT RESERVATION, THE TERMS AND CONDITIONS SPECIFIED HEREWITHIN

TERMS AND CONDITIONS OF SHIPPING ITALY AND EUROPE:

VAT AND PACKAGING INCLUDED:
– VAT AT 22% INCLUDED IN THE SHIPPING RATE IN ITALY AND IN EUROPE

– CERTIFIED PACKAGING INCLUDED IN THE PRICE, FOR BORDOLESE BOTTLES OF 0.75 LT.

– IN ITALY AND EUROPE YOU CAN SEND WINE, OIL AND OTHER PRODUCTS ON THE SAME SHIPPING

INSURANCE:
– INSURANCE NOT INCLUDED IN THE RATE, IN CASE OF BREAKING AND ‘PROVIDED A QUANTIFIED REFUND ON THE BASIS OF THE GENERAL CONDITIONS OF THE TREATY OF WARSAW ON TRANSPORT.

– THE EVENTUAL INSURANCE OF THE GOODS WILL HAVE A SUPPLEMENT OF € 7. UP TO € 500.00 VALUE. AND 1.4% ON THE VALUE DECLARED ABOVE € 500.00., THE SHIPPING SHOULD BE ACCOMPANIED BY REGULAR COMMERCIAL INVOICE THAT ATTEMPT THE VALUE.

– FOR INSURANCE PURPOSES THE COMPLAINT MUST BE COMMUNICATED WITHIN AND NOT OVER 5 DAYS. FROM THE DATE OF RECEIPT OF THE SHIPMENT TO THE FOLLOWING ADDRESS MBE362@MBE.IT, ATTACHING THE PHOTO OF THE DAMAGED GOODS AND THE PACKAGING ITEMS (AFTER THIS PERIOD IT IS NOT POSSIBLE TO OPEN ANY REPAYMENT PRACTICE AND THEREFORE THE INSURANCE COVER IS DECIDED)

– THE SHIPMENTS PACKAGED BY THE SENDER, IN THE EVENT OF THE LEFT, WILL NOT BE REFUNDED IF THE COURIER IN CHARGE OF TRANSPORT STATEMENTS “PACKING INSUFFICIENT OR PACKING NOT SUITABLE”.

CONTRASSESGNO:
– NATIONAL APPLIES A 2% + VAT EXPENSE ON THE VALUE TO BE INCREASED WITH A MINIMUM OF € 7.00. + VAT.

– EUROPEAN APPLIES A 2% + VAT EXPENSE ON THE VALUE TO RECEIVE WITH A MINIMUM OF € 18.00. + VAT.

– FOR THE RECEIPT IT IS NECESSARY TO COMMUNICATE THE IBAN FOR ACCREDITATION

DELIVERY OPTIONS:
– NO DELIVERY TO THE FLOOR OR IN THE CELLAR

– NO COMING IS MADE

– YOU MAKE DELIVERY ON APPOINTMENT IN ITALY WITH A OVERCOAT OF 3.50 €. + VAT.

PALLET AND PALLETIZING:
– FOR THE SUPPLY OF PALLET APPLIES A OVERCOVER OF € 15.00. + VAT

– FOR THE PALLETIZATION OF GOODS A OVERCOUNT OF 10,00 € APPLIES. + VAT

CHANGE OR ADDRESS CORRECTION:
– IF ANY CHANGE OF ADDRESS AFTER THE DATE OF SHIPPING IS REQUIRED, A COST OF € 10.00 WILL BE APPLIED. IN NECK FOR EVERY VARIATION.

– IN CASE OF UNLIMITED ADDRESS, LACK OF THE NUMBER OF THE APARTMENT OR SUITE OR PLAN, NUMBER OF CIVIC OR ZIP CODE MISSING OR INCORRECT, INCONGRUENCE BETWEEN ZIP CODE AND CITY WILL BE APPLIED A INCREASE OF € 10.00.

DOCUMENTATION NECESSARY FOR EXTRA EEC SHIPMENTS:
– ALL DATA OF THE RECIPIENT MUST BE REACHED ABOVE OUR MOSS (SHIPPING ORDER MODULES) OR ABOVE OUR FORM FOR CREDIT CARD DEBT, BEYOND THE NAME AND ADDRESS OF THE RECIPIENT ARE OBLIGATORY TELEPHONE NUMBER AND EMAIL, ALL THE DATA PROVIDED MUST BE READABLE.

– EMAIL IS NECESSARY FOR SENDING THE TRACKING NUMBER, THE TELEPHONE NUMBER IS NECESSARY FOR THE DISPOSAL TRANSACTIONS.

STOCK:
– THE MAXIMUM IS OF 5 WORKING DAYS, TRANSFERRING WHICH THE SHIPPING RETURN IS MADE WITH THE APPLICATION OF A 100% INCREASE OF THE RATE

TERMS AND CONDITIONS EXTRA EEC SHIPPING:

PACKAGING INCLUDED:

PACKAGING CERTIFIED INCLUDED IN THE PRICE, FOR BORDOLESE BOTTLES OF 0.75 LT.

INSURANCE:
INSURANCE NOT INCLUDED IN THE RATE, IN CASE OF BREAK AND IS PROVIDED FOR A QUANTIFIED REFUND ON THE BASIS OF THE GENERAL CONDITIONS OF THE TREATY OF WARSAW ON TRANSPORT.

THE EVENTUAL INSURANCE OF THE GOODS WILL HAVE A SUPPLEMENT OF € 7. UP TO € 500.00 VALUE. AND 1.4% ON THE VALUE DECLARED ABOVE € 500.00., ALSO THE SHIPMENT WILL BE ACCOMPANIED BY REGULAR COMMERCIAL INVOICE THAT ATTEMPT THE VALUE.

FOR INSURANCE PURPOSES THE COMPLAINT MUST BE COMMUNICATED WITHIN AND NOT OVER 5 DAYS. FROM THE DATE OF RECEIPT OF THE SHIPMENT TO THE FOLLOWING ADDRESS MBE362@MBE.IT, ATTACHING THE PHOTO OF THE DAMAGED GOODS AND THE PACKAGING ITEMS (AFTER THIS PERIOD IT IS NOT POSSIBLE TO OPEN ANY REPAYMENT PRACTICE AND THEREFORE THE INSURANCE COVER IS DECIDED)

THE SHIPMENTS PACKAGED BY THE SENDER, IN THE EVENT OF THE LEFT, WILL NOT BE REFUNDED IF THE COURIER IN CHARGE OF TRANSPORT STOCKS “PACKING INSUFFICIENT OR PACKING NOT SUITABLE”.

DUTIES AND CUSTOMS OPERATIONS:

ARE INCLUDED IN THE RATE ONLY FOR THE USA WAY SHIPPING SERVICE, NOT INCLUDED FOR ALL OTHER COUNTRIES.

ARE NOT INCLUDED FOR SHIPPING OF OIL ONLY IN THE US AND OF GOODS AND FOOD IN ALL US STATES INCLUDED.

CUSTOMS TIMES ARE NOT QUANTIFIABLE, THEREFORE THEY CAN NOT BE MENTIONED TO THE MBE, EVENTUAL RETARDS DUE TO CUSTOMS ISSUES.

THE MBE FROM THE MOMENT OF THE INPUT OF THE GOODS IN CUSTOMS CAN ONLY MONITOR THE RESULT OF THE DELIVERY (THE LIABILITY ON THE FINAL EXPECTATION OF THE SHIPMENT WILL BE TO THE CHARGE OF THE RECIPIENT).

US SERVICE NOTES:
IN THE USA IT IS POSSIBLE TO SHIP WINE, OIL ECC (LIQUIDS) INSIDE THE SAME SHIPMENT.

IN THE USA IT IS NOT POSSIBLE TO SEND SALAMED FOODS SALAMY TYPE, HAM, ETC …

IN THE USA IT IS NOT POSSIBLE TO SHIP WINE AND FOOD IN THE SAME SHIPMENT, IT IS THEREFORE NECESSARY TO SUSPEND THE SHIPMENT.

IT IS NO LONGER POSSIBLE TO SHIP IN THE FOLLOWING STATES: KENTUCKY, MISSISSIPI, NEW EAMPSHIRE, UTAH AND VERMONT

ALABAMA “DRY” SPECIAL: POSSIBLE SHIPPING ONLY WITH RETREAT AT A RETAIL STORE – ABC LINKS FOR CUSTOMER INFO http://www.abcboard.state.al.us/ (S (x0ydjcmsgjbrtgxud5ot0x4a)) / store_phone_list.aspx, WE ALREADY SUPPORT THAT THE CUSTOMER MUST FILL AND DELIVER TOGETHER WITH THE SHIPMENT FORM.

FOR SHIPMENTS WITH ALASKA AND HAWAII DESTINATIONS THERE WILL BE AN ADDITION OF € 45.00. EVERY 12 BTL CASH ..

THE SHIPPER OF THE SHIPMENT MUST HAVE ACQUIRED THE MAJORITY PROVIDED BY LOCAL LAWS.

THE MAXIMUM ALCOHOL CONTENT FOR LIQUEUR WINES IS 45% VOL., FOR SHIPMENTS CONTAINING 1 OR MORE BOTTLES WITH UPPER LEVEL OF 17% VOL. € 20.00 EXTRA CHARGE WILL BE APPLIED. EVERY 6 BOTT.

IN CASE OF ABSENCE OF THE ADMINISTRATOR, FOR SOME AREAS WHERE THE SERVICE IS PROVIDED, THE DELIVERY WILL BE SENT IN FRONT OF THE PORT OF ADDRESS INDICATED IN THE SHIPMENT.

DOCUMENTATION NECESSARY FOR EXTRA EEC SHIPMENTS:
ALL DATA OF THE RECIPIENT MUST BE REACHED ABOVE OUR MOSS (MODULES ORDER SHIPMENT) OR ABOVE OUR FORM FOR CREDIT CARD DEBT, BEYOND THE NAME AND ADDRESS OF THE RECIPIENT ARE OBLIGATORS TELEPHONE AND EMAIL, ALL DATA REPORTED MUST BE READABLE.

EMAIL IS NECESSARY FOR SENDING THE TRACKING NUMBER, THE TELEPHONE NUMBER IS NECESSARY FOR THE DISPOSAL TRANSACTIONS.

ALL SHIPMENTS DIRECTED IN THE EXTRA EEC MUST BE ACCOMPANIED BY A TAX DOCUMENT (COMMERCIAL INVOICE), OR FROM A SUBSTITUTIVE DOCUMENT TO THE ONLY CUSTOMS FINE (PRO-FORMA INVOICE).

THE COMMERCIAL INVOICE – VAT NOT AVAILABLE ACCORDING TO ART. 8- MAY BE ISSUED FOR SALES WITH DESTINATION OUTSIDE THE EUROPEAN COMMUNITY.

COMMERCIAL INVOICES WITH US DESTINATION SUBJECT TO ART. 8 BEYOND THE NAME, ADDRESS, EMAIL AND TEL. OF THE RECIPIENT MUST REPORT THE DESCRIPTION OF THE PRODUCTS IN ENGLISH, THE LITERAGE AND THE ALCOHOLIC GRADATION, FOLLOWING SOME EXAMPLES:

ES. CHIANTI RED WINE 0.75 LT 13.5%

ES. VERMENTINO WHITE WINE 0,75 LT. 12.5%.

STOCK:
THE MAXIMUM EXPIRY IS OF 5 WORKING DAYS, PASSING WHICH THE SHIPPING RETURN IS MADE WITH THE APPLICATION OF A 100% RATE OF THE RATE

CANADA SERVICE NOTES:
IN CANADA IT IS NOT POSSIBLE TO SHIP WINE, ECC OIL (LIQUIDS) INSIDE THE SAME SHIPMENT, IT IS NECESSARY THEREFORE TO SHIFT THE SHIPMENT.
ALL COSTS OF SUSPENSION AND ITS CUSTOMS DUTIES REMAIN THE DESTINATION.
THE SHIPPER OF THE SHIPMENT MUST HAVE ACQUIRED THE MAJORITY PROVIDED BY LOCAL LAWS.
IT IS NOT POSSIBLE TO SHIP ON THE ISLAND OF PRINCE EDWARD ISLAND